Most organizations are initially established in an ad-hoc manner. Their business plan is created mainly to fulfill the business that is the source of the establishment. As the organization transitions into operations, the required processes are developed and deployed as per the then requirements. This cycle continues until one day management comes to the realization that the organization’s processes are no longer interfacing effectively with each other. The need to redefine and optimize these processes becomes an absolute necessity in order for the growth of the organization to be sustained.
This is where IT service management best practice frameworks and standards come into the picture. The ITIL framework describes best practices for IT Service Management and the ISO 20000 standard prescribes the criteria for a service management system that a service provider may want to build, get audited against, and eventually certified by an accredited certification body.
Utilizing our team of certified and experienced consultants, Arita Solutions can assist you in defining, standardizing, linking and optimizing your service management processes following either the ITIL best practices framework or the ISO 20000 standard, which in addition to preparing you for a future audit; will enable you to realize the following benefits among many others:
- Providing IT services that meet business, customer and user demands.
- Ensuring interfaces between different processes are clearly defined and functioning as desired.
- Documenting and communicating roles and responsibilities.
- Improving resource utilization and increasing end-user satisfaction.
- Decreasing costs and justifying remaining costs associated with provisioned IT services.
- Realizing a competitive and differentiating advantage.
- Improving availability, reliability and security of mission critical IT services.
- Decreasing rework & elimination of redundant work.
- Providing concrete and easily trackable performance indicators.
- Learning from previous experience and establishing a continuous improvement culture.